Anyone who plays at an online casino can lose large sums. The decisive factor for a possible reclaim is a single term: the licence.
What the licence means
A licence is the official authorisation to offer gambling. It ensures that the operator complies with the statutory requirements. In Austria, only the licensed offering holds such an authorisation. All other online casinos have no licence in Austria and are therefore not permitted. Losses with these operators can be reclaimed.
How to recognise a non-licensed offering
Some indicators are typical but do not replace a legal assessment:
- generous welcome bonuses and free games that encourage deposits
- frequent reminders by email, SMS or telephone call that push for further payments
- the operator being based in another EU country and invoking a foreign licence
Whether a particular operator holds an Austrian licence is something we assess for you free of charge.
What applies to the reclaim
If you have lost money with an operator without an Austrian licence, whether in euros or in cryptocurrencies, a reclaim may come into consideration. Depending on the case, claims can reach back up to thirty years. The process can take time, in particular when an operator is based abroad and enforcement first becomes necessary.
The assessment of your case is free of charge. The proceedings are conducted by cooperating lawyers. In the event of success, R. M. Prozessfinanzierung GmbH retains from 35 percent of the amount won, and the remaining amount is paid out to you. More on this on the pages Online casino and gambling and Crypto casino.