Reclaim JustCasino losses in Austria

JustCasino in Austria: no licence, losses reclaimable

JustCasino (operator Just Entertainment B.V., Curacao, licence no. OGL/2025/164/0246) does not hold a licence under the Austrian Gambling Act. Gambling losses of players in Austria are therefore recoverable from the provider under civil law in many cases, even where deposits were made in cryptocurrencies.

JustCasino is a comparatively young platform whose Curacao licence dates from 2025. The contracting party for players in Austria is Just Entertainment B.V., based in Curacao. The offering includes online casino with slots and table games, sports betting and online poker. JustCasino reviews often centre on bonus conditions and the question of whether a JustCasino payout arrives reliably. Deposits are made by credit card, e-wallet, bank transfer and via common cryptocurrencies.

Anyone asking whether JustCasino is legal in Austria will find the answer in the missing licence: without it, the offering is not permitted here, and the contract with the provider is void.

What a reclaim with JustCasino means

Casino and poker losses: Without an Austrian licence, the contract with Just Entertainment B.V. is void from the outset. You made your stakes without a valid legal basis and can therefore reclaim them. This applies to slots and table games as well as to online poker, which under the line of the Austrian Supreme Court is subject to the Austrian gambling monopoly.

Crypto stakes: Crypto is only one of several payment routes at JustCasino. Crypto stakes are treated legally in exactly the same way as classic casino money. If you deposited in Bitcoin, Ethereum or another cryptocurrency, we reconstruct the stakes from the transactions where needed and convert them into euros at the documented daily rate.

Betting losses: Sports betting is legal in Austria. Here a reclaim is only possible through partial legal incapacity under Section 865 Austrian Civil Code.

Legal basis: Anyone who loses money at a provider without an Austrian licence has paid without a valid contract and can reclaim the stakes. The Austrian Supreme Court (OGH) most recently confirmed this recoverability in its decision 6 Ob 31/24p. There are thirty years to pursue the claim (Section 1478 Austrian Civil Code), so even older losses are usually still enforceable. The fact that JustCasino’s terms provide for the law of Curacao makes no difference: Curacao lies outside the EEA, and the Court of Justice of the EU clarified in case C-77/24 that a choice of law in favour of the provider’s law does not apply against consumers. The claim is filed in Austria and decided under Austrian law.

A claim against a Curacao company is more demanding in the proceedings than against an EU company, for example with service of the claim and later with enforcement of a judgment. We decide in the initial consultation, based on the amount of the losses and the prospect of actually being able to enforce a judgment, whether the route is worthwhile.

How a reclaim with JustCasino works

1. Enquiry with a rough estimate. You contact us with your approximate loss and information on how you deposited at JustCasino. A rough estimate is enough, you do not need to know the exact amount.
2. Free initial assessment. We review your case and get back to you with an initial assessment of the prospects. This assessment is free of charge for you.
3. Contract and start. If the assessment is positive, you receive all the information and the contract from us to begin reclaiming your losses. If you deposited in crypto, you provide us with your wallet addresses and any exchange statements, from these we determine the stakes over the entire period.
4. Cooperating lawyers handle the proceedings. Experienced cooperating lawyers conduct the proceedings, as a rule at the court responsible for you in Austria. They support you from the outset and answer all your questions. You do not have to travel to the country where JustCasino is based, namely Curacao. In most cases you appear at your competent Austrian court for the hearing.
5. Serving the claim. It typically takes six to nine months until the claim has been served at the registered office of Just Entertainment B.V. in Curacao and the hearing takes place.
6. The hearing. A hearing in Austria is not an interrogation, it takes place in a matter-of-fact atmosphere. The image of court proceedings known from US films does not apply to Austrian courts, where matters are handled objectively. The cooperating lawyers are at your side throughout the proceedings.
7. Payment and enforcement. If the proceedings end in your favour, payment usually still takes some time, because the defendant casino tends to use up all the deadlines the legal framework allows. If payment then fails to arrive, the cooperating lawyers pursue enforcement, known in Austria as Exekution, at JustCasino’s registered office in Curacao.

We conduct the litigation at our cost, no upfront payment for lawyers applies to you. If successful, R. M. Prozessfinanzierung GmbH retains 45 percent of the amount obtained, and the remaining amount goes to you.

Player protection and help

If you have the feeling that you can no longer control your own gambling behaviour, you can find anonymous advice and concrete points of contact at the help services of the Federal Ministry of Finance. This help is independent of any reclaim.