Reclaim National Casino losses in Austria

National Casino in Austria: no licence, losses reclaimable

National Casino (operator TECHSOLUTIONS N.V., with its registered office in Curacao, licence 8048/JAZ) does not hold a licence under the Austrian Gambling Act. Gambling losses of players in Austria are therefore recoverable from the provider under civil law in many cases.

National Casino has been active in the German-speaking market for several years and offers a broad programme of slots, table games, live casino, sports betting and poker. Deposits are made in the classic way by card, bank transfer and e-wallet, and cryptocurrencies are also available as a payment method. Anyone searching for a National Casino review or for National Casino experiences mostly comes across questions about payouts and reputability. For a reclaim, only one thing is decisive: is National Casino legal in Austria? In the absence of an Austrian licence the answer is no, and that is exactly what opens the litigation route.

The operator is TECHSOLUTIONS N.V., which is part of the TechSolutions Group. Sister brands from the same group include 22Bet, 20Bet and Bizzo Casino, among others.

What a reclaim with National Casino means

Casino and poker losses: Without an Austrian licence, the contract with TECHSOLUTIONS N.V. is void and the stakes are reclaimable. This applies to slots and table games as well as to the poker offering, which under the OGH line falls within the Austrian gambling monopoly.

Crypto stakes: Where deposits at National Casino were made in Bitcoin, Ethereum or another cryptocurrency, these stakes are treated legally in exactly the same way as classic casino money. If needed, we reconstruct the amounts from your transactions and convert them into euros at the documented daily rate.

Betting losses: Sports betting is legal in Austria. A reclaim is only possible through partial legal incapacity under Section 865 Austrian Civil Code.

Legal basis: Anyone who loses money at a provider without an Austrian licence has paid without a valid contract and can reclaim the stakes. The Austrian Supreme Court (OGH) most recently affirmed this recoverability in its decision 6 Ob 31/24p. There are thirty years to pursue the claim (Section 1478 Austrian Civil Code), so even older losses are usually still enforceable. The fact that the provider refers to the law of Curacao in its terms makes no difference. Since the registered office is in Curacao and thus outside the EEA, the decision of the Court of Justice of the EU in case C-77/24 applies: a choice of law in favour of the provider’s law does not apply against consumers. The claim is filed in Austria and decided under Austrian law.

A claim against a Curacao company is more demanding in the proceedings, because the claim has to be served at the registered office and enforcement in the event of success works differently than with a company inside the EU. We decide in the initial consultation based on the amount of the losses and the prospect of actually being able to enforce a judgment.

How a reclaim with National Casino works

1. Enquiry with a rough estimate. You contact us with your approximate loss and the payment methods you used at National Casino. A rough estimate is enough, you do not need to know the exact amount.
2. Free initial assessment. We review your case and get back to you with an initial assessment of the prospects. This assessment is free of charge for you.
3. Contract and start. If the assessment is positive, you receive all the information and the contract from us to begin reclaiming your losses. For crypto deposits you provide us with your wallet addresses and any statements, from these we determine stakes and payouts over the entire period.
4. Cooperating lawyers handle the proceedings. Experienced cooperating lawyers conduct the proceedings, as a rule at the court responsible for you in Austria. They support you from the outset and answer all your questions. You never have to travel to the country where National Casino is based, namely Curacao. In most cases, however, you do appear at your competent Austrian court for the hearing.
5. Serving the claim. It typically takes six to nine months until the claim has been served at National Casino’s registered office in Curacao and the hearing takes place.
6. The hearing. A hearing in Austria is not an interrogation, it takes place in a matter-of-fact atmosphere. The image of court proceedings known from US films does not apply to Austrian courts, where matters are handled objectively. The cooperating lawyers are at your side throughout the proceedings.
7. Payment and enforcement. If the proceedings end in your favour, payment usually still takes some time, because the defendant casino tends to use up all the deadlines the legal framework allows. If payment then fails to arrive, the cooperating lawyers pursue enforcement, known in Austria as Exekution, at National Casino’s registered office in Curacao.

We conduct the litigation at our cost, no upfront payment for lawyers applies to you. If successful, R. M. Prozessfinanzierung GmbH retains 45 percent of the amount obtained, and the remaining amount goes to you.

Player protection and help

If you have the feeling that you can no longer control your own gambling behaviour, you can find anonymous advice and concrete points of contact at the help services of the Federal Ministry of Finance. This help is independent of any reclaim.