Reclaim Roobet losses in Austria

Roobet in Austria: no licence, losses reclaimable

Roobet (operator Raw Entertainment B.V., Willemstad, Curacao, licence OGL/2024/687/0427 of the Curaçao Gaming Authority) does not hold a licence under the Austrian Gambling Act. Gambling losses of players in Austria are therefore recoverable from the provider under civil law in many cases, even where deposits were made in Bitcoin, Ethereum or other cryptocurrencies.

Roobet launched in 2019 and made a name for itself as a crypto casino with mascot branding, mainly through streaming and influencer partnerships. The contracting party for players is Raw Entertainment B.V., based in Willemstad, Curacao. Anyone looking up Roobet reviews will find an offering of slots, live casino, sports betting, poker and crypto-native game modes such as the in-house crash game.

Deposits at Roobet are made primarily with cryptocurrencies, commonly Bitcoin, Ethereum, Litecoin, USDT and comparable coins. It is precisely this crypto-native settlement that prompts many people to ask where Roobet is allowed, whether Roobet is legal in Austria and whether lost money can be recovered. The short answer: without an Austrian licence the casino offering is not permitted in Austria, and Roobet losses are reclaimable in many cases.

What a reclaim with Roobet means

Crypto reconstruction, our focus with Roobet: Roobet settles predominantly in crypto, so a classic euro bank statement trail is often missing. This is where our work begins. We evaluate your wallet transactions and the public on-chain history of the deposits and payouts and translate each individual movement into euros at the documented daily rate. From scattered coin transfers this produces a traceable euro figure that reflects your actual loss over the entire playing period. This method is recognised before the Austrian courts, and it works even when you no longer have every transaction to hand.

Casino and poker losses: Without an Austrian licence, the contract with Raw Entertainment B.V. is void and the stakes are reclaimable. The court treats crypto stakes legally in exactly the same way as classic casino money, the only difference lies in the effort of reconstruction, which we take on.

Betting losses: Sports betting is legal in Austria. A reclaim is therefore only possible through partial legal incapacity under Section 865 Austrian Civil Code, in which the pathological gambling addiction during the loss period is established by expert opinion.

Legal basis: Anyone who loses money at a provider without an Austrian licence has paid without a valid contract and can reclaim the stakes. The Austrian Supreme Court (OGH) most recently affirmed this recoverability in its decision 6 Ob 31/24p. There are thirty years to pursue the claim under Section 1478 Austrian Civil Code, which is why even Roobet losses going further back can usually still be asserted. The fact that Roobet’s terms provide for the law of Curacao does not stand in the way, because the registered office lies outside the EEA: the Court of Justice of the EU clarified in case C-77/24 that a choice of law in favour of the provider’s law does not prevail against consumers. The claim is filed in Austria and decided under Austrian law.

A claim against a company based in Curacao is more demanding in the proceedings than against a provider from the EU, for example with service and enforcement. We decide in the initial consultation based on the amount of the losses and the question of how well a judgment obtained can later actually be enforced.

How a reclaim with Roobet works

1. Enquiry with a rough estimate. You contact us with your approximate loss and the cryptocurrencies you used at Roobet. A rough estimate is enough, you do not need to know the exact amount.
2. Free initial assessment. We review your case and get back to you with an initial assessment of the prospects. This assessment is free of charge for you.
3. Contract and start. If the assessment is positive, you receive all the information and the contract from us to set the reclaim in motion. For the crypto reconstruction you provide us with your wallet addresses and any exchange statements, from these we determine stakes and payouts over the entire period.
4. Cooperating lawyers handle the proceedings. Experienced cooperating lawyers conduct the proceedings, as a rule at the court responsible for you in Austria. They support you from the outset and answer all your questions. You never have to travel to the country where Roobet is based, namely Curacao. In most cases you simply appear at your competent Austrian court for the hearing.
5. Serving the claim. It typically takes six to nine months until the claim has been served at Roobet’s registered office in Curacao and the hearing takes place.
6. The hearing. A hearing in Austria is not an interrogation, it takes place in a matter-of-fact atmosphere. The image of a courtroom known from US films does not apply to Austrian courts, where matters are handled objectively. The cooperating lawyers are at your side throughout the proceedings.
7. Payment and enforcement. If the proceedings end in your favour, payment usually still takes some time, because the defendant casino tends to use up all the deadlines the legal framework allows. If payment then fails to arrive, the cooperating lawyers pursue enforcement, known in Austria as Exekution, at Roobet’s registered office in Curacao.

We conduct the litigation at our cost, no upfront payment for lawyers applies to you. If successful, R. M. Prozessfinanzierung GmbH retains 45 percent of the amount obtained, and the remaining amount goes to you.

Player protection and help

If you have the feeling that you can no longer control your own gambling behaviour, you can find anonymous advice and concrete points of contact at the help services of the Federal Ministry of Finance. This help is independent of any reclaim.