Online casinos advertise heavily for customers in Austria, often with colourful interfaces, bonuses and well-known brand names. Many of these providers do not hold an Austrian licence. This is precisely what is decisive for a possible reclaim.
What characterises an unlicensed online casino
In Austria, online gambling may only be offered with a licence under the Gambling Act. A licence from another country, for example from Malta, is not valid in Austria. Numerous internationally active providers rely on such a foreign licence and nevertheless make their offering accessible to Austrian customers. In Austria, this offering is not permitted without a licence, and losses incurred can be reclaimed under civil law.
What matters
Familiarity or a reputable appearance say nothing about the licence. Many large brands operate casino offerings alongside sports betting and appear under several names or through subsidiaries. For the question of a reclaim, the only thing that counts is whether the specific provider held an Austrian licence and whether your losses arose in Austria.
How to clarify your own case
- Compile a list of the providers at which you have played.
- Where possible, secure documents from your player account, bank statements or payment receipts.
- Have the licensing status of the provider checked.
Whether a particular provider held an Austrian licence is something we check for you free of charge. The proceedings are conducted by cooperating lawyers. If the case is successful, R. M. Prozessfinanzierung GmbH retains from 35 percent of the amount obtained, and the remaining amount is paid out to you. More on this on the page Online Casino and Gambling.