Reclaim LetsLucky losses in Austria

LetsLucky in Austria: no licence, losses reclaimable

LetsLucky (operator Hollycorn N.V., Reg. No. 144359, registered office in Curacao, Licence No. 8048/JAZ2019-015) does not hold a licence under the Austrian Gambling Act. Gambling losses of players in Austria are therefore recoverable from the operator under civil law in many cases.

LetsLucky operates as an online casino with a Curacao licence and offers, alongside the classic casino, sports betting, online poker and games with cryptocurrencies. The contracting party for players is Hollycorn N.V., based in Curacao, while payment processing runs through Libergos Limited in Cyprus. Anyone searching for LetsLucky reviews or reports about LetsLucky Casino in Austria mainly comes across discussions of payouts and the provider’s trustworthiness. For a reclaim, however, only the missing Austrian licence is decisive.

Deposits at LetsLucky are predominantly made using common payment methods, with cryptocurrencies available as one additional payment route. If you deposited in crypto, the stakes can be reconstructed from the documented transactions.

What a reclaim with LetsLucky means

Casino and poker losses: Without an Austrian licence, the contract with Hollycorn N.V. is void and the stakes are reclaimable. This applies both to the online casino and to online poker, which according to the line of the Austrian Supreme Court is likewise subject to the Austrian gambling monopoly.

Crypto deposits: Crypto is only one of several payment routes at LetsLucky and not a business model of its own. Stakes made via cryptocurrencies are treated legally in exactly the same way as classic casino money. Should you have deposited in crypto, we reconstruct the affected amounts from your wallet transactions where needed and convert them into euros at the documented daily rate.

Betting losses: Sports betting is legal in Austria. Here a reclaim is only possible through partial legal incapacity under Section 865 Austrian Civil Code.

Legal basis: Anyone who loses money at a provider without an Austrian licence has paid without a valid contract and can reclaim the stakes. The Austrian Supreme Court (OGH) most recently affirmed this recoverability in its decision 6 Ob 31/24p. There are thirty years to pursue the claim (Section 1478 Austrian Civil Code), so even older losses are usually still enforceable. The fact that LetsLucky’s terms provide for the law of Curacao makes no difference. Curacao lies outside the EEA, and the Court of Justice of the EU clarified in case C-77/24 that a choice of law in favour of the provider’s law does not apply against consumers. The claim is filed in Austria and decided under Austrian law.

A claim against a Curacao company is more demanding in the proceedings than against a company in the EU. Service of the claim takes longer, and the enforcement of a judgment also needs to be considered. We decide in the initial consultation, based on the amount of the losses and the prospect of actually being able to enforce a judgment, whether and how we take on your case.

How a reclaim with LetsLucky works

1. Enquiry with a rough estimate. You contact us with your approximate loss at LetsLucky. A rough estimate is enough, you do not need to know the exact amount.
2. Free initial assessment. We review your case and get back to you with an initial assessment of the prospects. This assessment is free of charge for you.
3. Contract and start. If the assessment is positive, you receive all the information and the contract from us to begin reclaiming your losses. If you deposited in crypto, you provide us with your wallet addresses and any statements, from these we determine the stakes over the entire period.
4. Cooperating lawyers handle the proceedings. Experienced cooperating lawyers conduct the proceedings, as a rule at the court responsible for you in Austria. They support you from the outset and answer all your questions. You never have to travel to the country where LetsLucky is based, namely Curacao. In most cases you appear at your competent Austrian court for the hearing.
5. Serving the claim. It typically takes six to nine months until the claim has been served at LetsLucky’s registered office in Curacao and the hearing takes place.
6. The hearing. A hearing in Austria is not an interrogation, it takes place in a matter-of-fact atmosphere. The image of court proceedings known from US films does not apply to Austrian courts, where matters are handled objectively. The cooperating lawyers are at your side throughout the proceedings.
7. Payment and enforcement. If the proceedings end in your favour, payment usually still takes some time, because the defendant casino tends to use up all the deadlines the legal framework allows. If payment then fails to arrive, the cooperating lawyers pursue enforcement, known in Austria as Exekution, at LetsLucky’s registered office in Curacao.

We conduct the litigation at our cost, no upfront payment for lawyers applies to you. If successful, R. M. Prozessfinanzierung GmbH retains 45 percent of the amount obtained, and the remaining amount goes to you.

Player protection and help

If you have the feeling that you can no longer control your own gambling behaviour, you can find anonymous advice and concrete points of contact at the help services of the Federal Ministry of Finance. This help is independent of any reclaim.